Terms of Service

Welcome to TheAILove (the "Service"), operated at theailove.com. These Terms of Service ("Terms") are a legal agreement between you and TheAIlove (the "Seller", "we", "us", or "our"), the legal business entity that owns and operates the Service and trades under the name "TheAILove". By accessing or using our website and applications, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Use of the Service

You must be at least 18 years old to use this Service. By using the Service, you represent that you have the authority to enter into these Terms (on behalf of yourself or your organization) and are of legal age.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any unlawful, fraudulent, or abusive purpose.
• Send spam, harass others, or post illegal, hateful, or harmful content.
• Infringe the intellectual property or other rights of any third party.
• Interfere with the security or operation of the Service, including introducing malware, probing, scraping, or attempting to circumvent access controls.
• Reverse engineer, resell, redistribute, or sublicense the Service except as expressly permitted.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and keep it updated.

2. The service we provide

TheAILove provides AI-powered emotional analysis, response suggestions, and personal reflection tools (the "Features"). We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Features through your account, subject to the plan you select.

We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. The service is provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by law.

3. AI-generated content

The Service uses artificial intelligence to generate suggestions and insights. AI-generated outputs may not be accurate, complete, or appropriate for every situation. You are solely responsible for how you use, interpret, and share any outputs from the Service.

We do not provide professional psychological, legal, medical, or financial advice. If you need professional guidance, please consult a qualified professional.

4. Intellectual property

All content, software, design, branding, and technology used in the Service are and remain the property of TheAIlove.com or its licensors. You retain ownership of any original content you submit to the Service, and you grant us a limited license to host, process, and display that content solely to provide the Service to you.

5. User content and acceptable use

You are responsible for the prompts, messages, and other content you submit to the Service. You must have the right to submit such content and must not submit content that violates these Terms or any third party's rights. We reserve the right to remove or restrict content and suspend accounts for repeated or serious violations.

6. Payments, subscriptions, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscription fees are billed in advance on a recurring basis according to the plan you select. You may cancel your subscription at any time through your account settings or by contacting Paddle. Cancellation takes effect at the end of the current billing period.

For payment, billing, tax, cancellation, and refund mechanics, please refer to Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms.

We also offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. Refunds are processed by Paddle. To request a refund, visit paddle.net or contact our support team.

7. Suspension and termination

We may suspend or terminate your access to the Service at any time for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. Upon termination, your right to use the Service will immediately cease.

8. Limitation of liability

To the fullest extent permitted by law, TheAIlove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service. Our aggregate liability shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to liability, except where liability cannot be excluded by law (such as fraud, death, or personal injury).

9. Indemnity

You agree to indemnify and hold harmless TheAIlove and its affiliates from any claims, damages, or expenses arising from your content, your unlawful use of the Service, or your violation of these Terms.

10. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which TheAIlove operates, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved in the courts of that jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Service after changes are posted constitutes your acceptance of the new Terms. Please review this page periodically.

12. Contact us

For support or inquiries, please use the contact form within the application or contact our support team.